Troubleshooting

Form not loading

Symptom: Respondents see a blank page or "form not available" message.

Causes and fixes:

• Form is in Draft mode - toggle the status to Live in the top-right corner of the form builder. Draft forms are not accessible to respondents.
• Incorrect share link - double-check the share ID. Open the Share dialog in the form builder and copy the link again.
• Browser issue - try a different browser or clear the cache. Clipform supports all modern browsers (Chrome, Firefox, Safari, Edge).

Embed not showing

Symptom: The embedded form doesn't appear on your website.

Causes and fixes:

• Wrong share ID - check that the data-clipform attribute or formId option matches your form's share ID (the characters after clipform.io/ in your share link).
• Script not loading - make sure <script src="https://clipform.io/embed.js"></script> is included on the page and not blocked by an ad blocker or Content Security Policy.
• Container too small - the embed requires a minimum height of 667px. Make sure the parent element has enough vertical space.
• Form is in Draft - embedded forms also need to be set to Live.

Video not playing

Symptom: The form loads but video doesn't play.

Causes and fixes:

• Embedded forms default to click-to-play - respondents must click the play button to start the video. This is by design, as most browsers block autoplay.
• Slow connection - video streams adaptively, but very slow connections may take a moment to buffer. The respondent will see a loading indicator.
• Unsupported format - if you uploaded your own video, make sure it's an MP4, MOV, or WebM file. Other formats may not be supported.

Camera or microphone not working

Symptom: Respondents can't record audio or video responses.

Causes and fixes:

• Browser permissions - the respondent needs to allow camera and microphone access when prompted. If they dismissed the prompt, they can re-enable it in their browser's site settings.
• HTTPS required - browsers only allow camera/microphone access on secure (HTTPS) pages. If you're embedding on an HTTP site, switch to HTTPS.
• Embedded iframe permissions - if you're using the embed, the iframe includes allow="camera; microphone" automatically. If your site has a strict permissions-policy header, add camera and microphone to it.

Responses not appearing

Symptom: You know people are filling out the form, but no responses show in the dashboard.

Causes and fixes:

• Check the right form - make sure you've selected the correct form in the form selector at the top of the Responses or Results page.
• Check the date range - in Analytics, make sure your date range covers the period when responses were submitted.
• Partial responses - if a respondent started but didn't finish, their response will appear with an "In Progress" or "Abandoned" status in the Responses tab. They won't appear in the Completions count in Analytics.

Form looks different on mobile

Symptom: The form doesn't look right on a phone or tablet.

Causes and fixes:

• This is expected - Clipform forms are designed as vertical, mobile-first experiences (9:16 aspect ratio). On desktop, they appear as a vertical card. On mobile, they fill the screen.
• Custom embed sizing - if you've set a fixed width or height on the embed container, it may clip on smaller screens. Use percentage-based widths and let the embed handle its own aspect ratio.